Terms and Conditions

Guarantee

Our Commitment to the Customer:
We are justifiably proud of the quality of our products and the service that we provide. Should any item purchased from Workshop Heaven EVER fail to perform as advertised, fail through faulty workmanship or materials or fail to give complete satisfaction, please contact us and we will be happy to repair, replace or issue a full or partial refund for the item as necessary. Management's decision is final; the customer’s statutory rights are not affected.


The Customer's Responsibilities:
Using tools is inherently dangerous. Using hand or power tools improperly or ignoring standard safety practices can lead to serious personal injury or even death.

NEITHER WORKSHOP HEAVEN NOR ANY OF ITS AGENTS, AFFILIATES, SUPPLIERS, EMPLOYEES, OR CONTENT PROVIDERS SHALL BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE CUSTOMER'S WORKING PRACTICES.

We want you to enjoy the craft, so please keep safety foremost in your mind at all times, wear appropriate personal protection equipment, and if something about an operation doesn't feel safe - don't do it!

Making a Purchase

Making a purchase could not be easier. Just browse our store and add any items that you wish to buy to the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept card payments. If you are shopping from outside the United Kingdom, place your order on our website and your card company will convert the transaction to your local currency using the current exchange rate.

We accept Visa, MasterCard and PayPal. If you do not wish to pay online, you may call us to provide your card information via phone.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When you receive an order confirmation, this will let you know that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

When placing an order in another currency, please note that the rates shown are a guide to the costs in your chosen currency and you will be billed by your card issuer at the exchange rate at the point of sale.

10% off with discount code 6 July 2018

The small print

10% discount does not apply to delivery charges or gift certificates.

10% discount valid only when using the code WHX888 on checkout

10% discount code cannot be used in conjunction with any other discount code.

If paying with Gift Vouchers, use the discount code and choose option “ Order now and call us to pay by phone”. You can either put a note of your gift voucher code in the comment box or call us during office hours with the code .

Workshop Heaven reserves the right to remove, amend or extend offer at any time without prior notice.

Offer ends Sunday 15th July 2018 extended until 31st July 2018

Spend £30 or more and get a FREE Cabinet Scraper - Offer Ended 09:30 BST 19/06/18

 The Small Print  

  • Offer available from 14:00 6th June 2018 whilst promotional stocks last, on a first come, first served basis.

  • Spend £30 or more in one transaction,  (including VAT,  but NOT delivery) and we will pop a Cabinet Scraper in with the rest of your order - you do not need to add anything to your basket.

  • It's that simple, no code required. 

  • £30 spend does not include delivery charges or gift certificates.

  • Orders must be placed directly with us online at www.workshopheaven.com or over the phone.         

  • Free Cabinet Scraper will be randomly pickled from our promotional supply.

  • Free Cabinet Scraper has a cash value of £0.01p

  • Free Cabinet Scraper will only be shipped to the same address as the order.

  • Orders placed containing only gift certificates, or products shipped directly from suppliers Bessey Clamps, and Ochsenkopf Axes, are excluded from this offer.

  • Cannot be used in conjunction with any other offers.

  • One Cabinet Scraper per order.

  • Sorry but this offer will not be applicable retrospectively.

  • No cash alternatives. Non-negotiable. Non-transferable.

Gyokucho Sale May 2018

The Small Print 

  • Offer available from 15:00 15th May 2018 until 24.00 28th May 2018  whilst stocks last on a first come first served basis.

  • 15% discount will only be applied when the code DCGY15 has been entered on the shopping cart page. 

  • Cannot be used in conjunction with any other discount code.

  • Only orders placed on www.workshopheaven.com qualify.

  • No cash alternatives. Non-transferable. Non-negotiable.

 

Gift Certificates

Gift certificates can be redeemed, to the amount specified, towards the purchase of products sold on our website (www.workshopheaven.com) for orders placed online or over the phone.

Gift certificates are valid for one year from purchase date which will be indicated on the certificate. Any unused amounts will expire from date of issue, where permissible under applicable law.

The gift certificate will only apply once the value of the basket before shipping costs is equal to or greater than the value of the certificate.

The gift certificate cannot be used to buy Workshop Heaven gift certificates.

The gift certificate cannot be used to pay for postage/packing costs.

If the order exceeds the amount of the gift certificate, the balance must be paid by credit or debit card.

If you return items purchased with a gift certificate, we will credit the value of the item back to the certificate. No cash refunds will be given.

If you have more than one gift certificate you wish to redeem in one transaction, please contact us on +44 (0)1295 678941 during normal office hours to process the payment.

The gift certificate has a cash redemption value of 0.001p and cannot be used retrospectively.

Some products available for sale on the Workshop Heaven website may not be purchased by persons under 18.

Gift certificates are sent out 1st class post Free of Charge. We currently have an issue with our system which may offer additional (faster) options at the point of check out but these are not available free of charge. Should you need a guaranteed next day service - then please contact us.

Normal Workshop Heaven Terms and Conditions of purchase apply.

 

Discount codes

Discount code will be applied to qualifying purchases at www.workshopheaven.com made online or by phone.

Discount codes do not apply to shipping costs.

Discount codes are not valid for products already discounted, on special offer, gift certificates or on products delivered directly from suppliers including Bessey and Ochsenkopf.

Discount codes are valid only for a limited time which will be specified at the time of issue.

Should you wish to use a discount code and gift certificate in one transaction  - please call us on +44 (0)1295 678941 during normal office hours to process your order.

Only one discount code per transaction.

 

Schtickle

Schtickle is a section for all the odds and ends: end of line, imperfects, returns, discontinued items, damaged or incomplete items, samples and other schtickle.

Rules of schtickle:

We will endeavour to ensure that all schtickle items are accurately listed including any defects.

If you are not satisfied with your schtickle item please notify us within 14 days, thereafter - you own it!

Schtickle items are not covered by our usual Workshop Heaven lifetime warranty.

Workshop Heaven discount codes don't work on schtickle.

The schtickle section may appear and disappear at will, depending on how much schtickle we have.

 

Product Export Restrictions

Unfortunately we are unable to ship Quangsheng products to North America due to retail exclusivity restrictions.

 

Knives and Age Restrictive Products

Some items we sell are age restricted, each clearly marked as such in the product description, and cannot be sold to people under the age of 18. We reserve the right to carry out age verification checks and If we have been unable to satisfactorily confirm your age by other means, you will be contacted and asked to send to us proof of your age by post or email in the form of a copy of your driving licence/passport which shows your age and your billing address.

To ensure there is no delay in receiving your order - email a photo or scan, clearing showing your name, (billing) address and age to  sales(at)workshopheaven.com  when placing your order.

Only when we have verified you are over 18 will your order will be shipped. A note will be added to your account, the image will be deleted, and you will not be asked to provide it again.

Please note, we do not to deliver to school addresses.

If you do not have a passport/driving licence, then please call us on 01295 678941.

 

Back Orders

If your item is not in stock, we will back order it for you. You will always be emailed with the option to cancel your order if you would rather not wait. With orders of multiple items, we will deliver the items in stock and back orders will be shipped automatically once they become available at no extra charge to you.

 

Tax Charges

For orders delivered to the UK (except Jersey, Guernsey and Isle of Man*) or within the European Union, 20% VAT is added.  

Orders shipped to all other locations are VAT free.

*Please note that you should choose the appropriate Island in the 'Country' field of your address and VAT will be deducted accordingly.

If you have a valid EU VAT Number, please enter it on check out and the VAT will be deducted accordingly.

Products delivered to destinations outside the UK may be subject to export and import formalities, taxes, fees, duties or other charges, which are imposed by the local authorities when the goods arrive in your country and for which the recipient is responsible for. These are not included in the price we have charged you.

We have no control over these charges and cannot offer any advice regarding the implications so would advise contacting your local customs office for further information.

Please also note that international deliveries may be inspected by customs at any point on their journey to you.

 

Contacting Workshop Heaven

By phone: +44 (0)1295 678941

By email: sales(at)workshopheaven(dot)com

Postal Address:
Workshop Heaven
Unit 5, Alkerton Oaks Business Park
Stratford Road, Upton
Banbury
OX15 6EP
United Kingdom

 

Delivery and Returns

Standard UK Delivery Information – FREE shipping for orders over £100*

*FREE shipping is offered on orders over £100 dependent on your postcode area.

Unfortunately, the cost of shipping to the Highlands, Scottish Islands, Northern Ireland, Isle of Man, Isle of Wight and Channel Islands precludes us from offering free shipping to these areas and your shipping will be charged at cost.

When Free Shipping is chosen it will be sent the cheapest way possible and although the majority will get to you in 2-4 days, it may take up to 10 days to arrive. If you require your order sooner, please choose a paid service.

UK Delivery Information – Orders under £100
Workshop Heaven Ltd offers a range of delivery options using Royal Mail and tracked courier services. Pricing is based on the postcode area entered on check out. Dependent on the postcode and the weight of the parcel you will be offered:

  • Royal Mail 1st Class
  • Royal Mail 2nd Class
  • 1-2 Day Courier
  • Next Day Courier
  • Saturday Delivery Courier

Please refuse the parcel delivery if it is damaged when the courier arrives at your door and ask them to return the goods to us. Please contact us at support(at)workshopheaven(dot)com to let us know, so we can promptly arrange for a replacement or refund.

UK Delivery Timescales
We aim to despatch all orders placed before 1pm Monday-Thursday and before 12pm Friday on the same working day. At busy times, orders with free shipping may be despatched the following working day.

We do not process orders over the weekend or on Bank Holidays, so if you place your order after 12pm noon on Friday and throughout the weekend, we will despatch it to you on the next working day.

 Royal Mail 1st Class

 Royal Mail aim to deliver the next working day, including Saturdays

 Royal Mail 2nd Class 

 Royal Mail aim to deliver in 2-3 working days, including Saturdays

 1-2 Day Courier

 DPD Local/DHL aim to deliver in 1-2 working days, excluding Saturdays

 Next Day Courier

 DPD Local/DHL aim to deliver by 12 noon the next working day, excluding Saturdays*

 Saturday Courier

 DPD Local/DHL aim to deliver by 12 noon on Saturday*

 2-Day Parcel

 Offered to the Highlands, Scottish Islands, Northern Ireland, Isle of Man and Channel Islands. DPD Local/DHL aim to deliver in 1-2 working days, excluding Saturdays

We reserve the right to revert to first class post as a back-up if necessary.

Bessey Clamps

Please note: Bessey Clamps are shipped directly from the factory and the majority are despatched within 2-3 working days but occasionally there may be delay of up to 10 days.

*Next Day and Saturday Courier

We need to have received your order by 1pm Monday - Thursday, 12 noon on Friday, if it is later please call to enquire whether it is still possible - if the parcels haven't already been collected by the courier we may be able to help.

For orders placed after 1pm Monday to Wednesday, parcels will be dispatched the following morning to arrive before noon the day after.

For orders placed after 1pm Thursday, delivery will be before noon on the following Monday (excludes Bank Holidays).

For orders placed after 12pm noon Friday, delivery will be before noon on the following Tuesday (excludes Bank Holidays).

If you need your order to arrive on Saturday, please choose the Saturday Courier option and place your order before 12pm noon on Friday.

International Shipments
We ship to addresses around the world. The cost of delivery is based on the total weight of the order. Dependent on the weight we offer Royal Mail Airmail Tracked and/or Signed or International Courier. The website may not be able to provide an online shipping quote for certain heavy items going outside the EU. If this is the case, then please contact us and will will obtain a price for you.

Proof of Delivery
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Refund Policy

All Workshop Heaven products are warranted against faulty materials and workmanship for the duration of the customer's life. Consumables are excepted, but please expect your glues and finishes to be fresh, and files, rasps and blades to have a long service life.

We want you to be absolutely delighted with your purchase. If for any reason you are not, please contact us within a reasonable timeframe (officially 2 weeks but anything up to 2 months is absolutely fine) and we will happily exchange or refund it. 

When returning items, please also include your order number, contact details and a brief description of the issue and send us an email or give us a call in advance so that we are expecting your parcel. We cannot process any refund or replacement without receiving this information. If the product is faulty, please return the item the cheapest way possible e.g. 2nd Class Post (please retain a proof of postage) and once the fault has been confirmed your postage will be refunded.

This excludes the products listed as exceptions below, unless faulty or not as described, which we cannot refund or offer an exchange on:

  • special order products which are not listed on our website
  • custom made products
  • unsealed DVDs

This does not affect your statutory rights.

 

Refund Procedure

If you return a product to us we'll refund the original debit/credit card or PayPal account used for the purchase. If the product is faulty, and has been returned the cheapest way possible (e.g. 2nd Class post), we will refund the return postage. If you choose to return the parcel by a more expensive means, we will refund you to the value of 2nd Class post.

Condition of Returns
It's important that returned items are in the best possible condition, so please take reasonable care of them and keep all packaging. If you change your mind about your purchase, it can make your return easier and quicker to administer if you send back the item as soon as possible.

 

Right to Cancel

Should you change your mind and wish to cancel your order, please contact us in writing within 14 calendar days of receiving your goods. Please contact us at:

Email:    support(at)workshopheaven(dot)com

or by post

Workshop Heaven
Unit 5, Alkerton Oaks Business Park
Stratford Road, Upton
Banbury
OX15 6EP
United Kingdom

And include your name, address, and order number.

 

Goods should be returned unused, in good condition, in its original packaging with any seals unopened to the address above at your cost and within 14 calendar days of informing us of your wish to cancel.  We will refund the basic delivery costs of getting the goods to you, so if you opted for an enhanced service e.g.: guaranteed next day, we will only refund the basic standard delivery cost. 

 

Privacy and Online Security

Your privacy is of the highest importance to us, and we promise never to release your personal details to any outside company for mailing or marketing purposes.

If you choose to subscribe to our newsletter, we will send you details of special offers, new products and promotions by email, usually once a month.  We won’t bombard you with messages and you can unsubscribe at any time by clicking on the link at the bottom of the email or contacting us at support(at)workshopheaven(dot)com. We pay a company called Mailchimp to manage our email list, distribute emails and keep our toes on the line with all current email marketing legislation.

When you make a purchase from our website, we collect certain personal information from you: your name, payment address, email address and phone number. 

In order to process your payment securely, we use a reputable third-party payment provider - PayPal. When you click the 'Confirm Order' button on our website, your order details will be sent to Paypal, which will use those details to verify and authorise your payment and to process your order. PayPal are obliged under EU legislation to keep your personal information private.


What we collect

We may collect and store the following information:

          • name
          • age 18+ (if appropriate for age restricted sales)
          • contact information including address, email address and telephone number
          • preferences and interests, for example 'customer prefers not to receive deliveries by x courier company'
          • email correspondance
          • sales records of the items you have purchased
             

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

              • Internal record keeping, for example to verify claims under our lifetime warranty.
              • We use information gathered from general order data to improve our products and services and try to anticipate demand.
              • We may use stored information to contact individual customers for a specific reason, a product recall for example.
              • Providing copies of old invoices for business customers.
              • We keep a list of age verified customers so that we don't need to ask for i.d. again every time they buy a knife.

If you believe that any information we are holding on you is incorrect or incomplete, or you would like to view it, or you would like us to delete it, please write to us or email us at support(at)workshopheaven(dot)com and we will promptly make any corrections or adjustments necessary.

How we use cookies

Cookies, also known as browser cookies or tracking cookies, are small, often encrypted, text files that are sent to and stored on the device that you use to access the internet, whenever you visit a website. We use cookies on workshopheaven.com to create an enjoyable website experience for our customers. The cookies we collect allow you to add items to your cart and proceed through the checkout.

We also use cookies to help our users navigate our website efficiently and to perform certain functions. Due to their essential role of enhancing or enabling usability or site processes, disabling cookies may prevent users from making purchases on our website.

The browsers of most computers, smartphones and other web-enabled devices are typically set up to accept cookies. If you wish to amend your cookie preferences, you can do this through your browser settings. Click on the 'Help' menu in your browser to find out how to do this.

Please remember that cookies used on e-commerce websites are there to improve your online shopping experience. If you turn off or clear cookies, your user experience may be impaired until the system re-learns your preferences. 

 

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

Controlling your personal information

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@workshopheaven.com

We will not sell, distribute or lease your personal information to third parties not directly involved in the fulfilment of your order, unless we are required by law to do so. 

 

Direct Shipments

As you would expect, your address and contact details are provided to the delivery company so that they can deliver your items and contact you if there are any problems.

On occasion it may be necessary to have an item shipped direct to you from one of our suppliers. In these cases, we reserve the right to pass on the relevant address and contact details to facilitate the fulfilment your order.

 

Security

We realise how important it is to store securely any information that you provide. Workshop Heaven maintains the highest levels of internet security. Our website is fully PCI DSS compliant for online transactions. You can therefore rest assured that we take the privacy and security of your payment and personal details very seriously.

We also hold an SSL Certificate to safeguard any data passed between your web browser and our site.

In order to process your payment most securely, we use reputable third-party payment providers such as PayPal. When you click the 'Confirm Order' button on our website, your order details will be sent to Paypal, which will use those details to verify and authorise your payment and to process your order. PayPal are obliged under EU legislation to keep your personal information private.

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