Terms and Conditions

Guarantee

Our Commitment to the Customer:
We are justifiably proud of the quality of our products and the service that we provide. Should any item purchased from Workshop Heaven EVER fail to perform as advertised, fail through faulty workmanship or materials or fail to give complete satisfaction, please contact us and we will be happy to repair, replace or issue a full or partial refund for the item as necessary. Management's decision is final; the customer’s statutory rights are not affected.


The Customer's Responsibilities:
Using tools is inherently dangerous. Using hand or power tools improperly or ignoring standard safety practices can lead to serious personal injury or even death.

NEITHER WORKSHOP HEAVEN NOR ANY OF ITS AGENTS, AFFILIATES, SUPPLIERS, EMPLOYEES, OR CONTENT PROVIDERS SHALL BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE CUSTOMER'S WORKING PRACTICES.

We want you to enjoy the craft, so please keep safety foremost in your mind at all times, wear appropriate personal protection equipment, and if something about an operation doesn't feel safe - don't do it!

 

Making a Purchase

Making a purchase could not be easier. Just browse our store and add any items that you wish to buy to the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept card payments. If you are shopping from outside the United Kingdom, place your order on our website and your card company will convert the transaction to your local currency using the current exchange rate.

We accept Visa, MasterCard and PayPal. If you do not wish to pay online, you may call us to provide your card information via phone.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When you receive an order confirmation, this will let you know that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

When placing an order in another currency, please note that the rates shown are a guide to the costs in your chosen currency and you will be billed by your card issuer at the exchange rate at the point of sale.

 

Gift Certificates

Gift certificates can be redeemed, to the amount specified, towards the purchase of products sold on our website (www.workshopheaven.com) for orders placed online or over the phone.

Gift certificates are valid for one year from purchase date which will be indicated on the certificate. Any unused amounts will expire from date of issue, where permissible under applicable law.

The gift certificate will only apply once the value of the basket before shipping costs is equal to or greater than the value of the certificate.

The gift certificate cannot be used to buy Workshop Heaven gift certificates.

If the order exceeds the amount of the gift certificate, the balance must be paid by credit or debit card.

If you return items purchased with a gift certificate, we will credit the value of the item back to the certificate. No cash refunds will be given.

If you have more than one gift certificate you wish to redeem in one transaction, please contact us on +44 (0)1295 678941 during normal offices to process the payment.

The gift certificate has a cash redemption value of 0.001p and cannot be used retrospectively.

Some products available for sale on the Workshop Heaven website may not be purchased by persons under 18.

Normal Workshop Heaven Terms and Conditions of purchase apply.

 

Discount codes

Discount code will be applied to qualifying purchases at www.workshopheaven.com made online or by phone.

Discount codes do not apply to shipping costs.

Discount codes are not valid for products already discounted, on special offer, gift certificates or on products delivered directly from suppliers including Bessey, Atkinson Walker Circular Saws and Ochsenkopf.

Discount codes are valid only for a limited time which will be specified at the time of issue.

Should you wish to use a discount code and gift certificate in one transaction  - please call us on +44 (0)1295 678941 during normal office hours to process your order.

Only one discount code per transaction.

 

FREE 12" Magnetic Tool Bar when you spend £50 or more

The Small Print  

Free 12” Magnetic Tool Bar when you spend over £50 inc. VAT on products in one transaction

Offer available whilst promotional stocks last on a first come first served basis.

Add the 12” Magnetic Too Bar to your order and enter discount code 12INCH on the shopping cart page.

The code will not work once promotional stocks have gone.

If you see the error message Coupon code "12INCH" is not valid and you DO NOT wish to buy the tool bar at the retail price of £7.50, please remove it from your basket.

Orders placed for products shipped directly from suppliers including Atkinson Walker Circular Saws, Bessey Clamps, and Ochsenkpf Axes do not constitute part of the £50 spend.

Delivery charges or gift certificates do not constitute part of the £50 spend.

Only orders placed online at www.workshopheaven.com qualify.

Free 12” Magnetic Tool Bar will only be delivered to the same address as order.

Free 12” Magnetic Tool Bar has a cash value of £0.01p.

One per order.

No cash alternatives. Non-transferable. Non-negotiable.

16 February 2017

 

Product Export Restrictions

Some of our tools have timber that has recently been added to CITES appendix 2 (mainly bubinga and rosewood). Although it is perfectly legal and above board, the cost of obtaining the licenses now required to ship it outside of the European Union are prohibitive for individual movements. We are therefore only able to offer these tools for sale to customers within the EU. All the affected items will have this information clearly stated on the relevant product page.

 

Knives and Age Restrictive Products

Some of the items that we sell are age restricted and cannot be sold to people under the age of 18. We prefer to take payment for these items by credit card, but also reserve the right to carry out further age verification checks if necessary. If we have been unable to satisfactorily confirm your age by other means, then you may be contacted and asked to send to us proof of your age by post or email in the form of a copy of your driving licence, passport etc. We will then ship your order and you will not need to provide this information again.  

 

Back Orders

If your item is not in stock, we will back order it for you. You will always be emailed with the option to cancel your order if you would rather not wait. With orders of multiple items, we will deliver the items in stock and back orders will be shipped automatically once they become available at no extra charge to you.

 

Tax Charges

For orders delivered to the UK (except Jersey, Guernsey and Isle of Man*) or within the European Union, 20% VAT is added. 

Orders shipped to all other locations are VAT free.

*Please note that you should choose the appropriate Island in the 'Country' field of your address and VAT will be deducted accordingly.

If you have a valid EU VAT Number, please enter it on check out and the VAT will be deducted accordingly.

 

Contacting Workshop Heaven

By phone: +44 (0)1295 678941

By email: sales(at)workshopheaven(dot)com

Postal Address:
Workshop Heaven
Unit 5 The Spinney
Alkerton Oaks Business Park
Stratford Road, Shenington
Banbury
OX15 6EP
United Kingdom

 

Delivery and Returns

UK Delivery Information – FREE shipping for orders over £100

FREE shipping is offered on orders over £100 dependent on your postcode area.

Unfortunately, the cost of shipping to the Highlands, Scottish Islands, Northern Ireland, Isle of Man and Channel Islands precludes us from offering free shipping to these areas and your shipping will be charged at cost.

When Free Shipping is chosen it will be sent the cheapest way possible and although the majority will get to you in 2-4 days, it may take up to 10 days to arrive. If you require your order sooner, please choose a paid service.

UK Delivery Information – Orders under £100
Workshop Heaven Ltd offers a range of delivery options using Royal Mail and tracked courier services. Pricing is based on the postcode area entered on check out. Dependent on the postcode and the weight of the parcel you will be offered:

  • Royal Mail 1st Class
  • Royal Mail 2nd Class
  • 1-2 Day Courier
  • Next Day Courier
  • Saturday Delivery Courier

 

Please refuse the parcel delivery if it is damaged when the courier arrives at your door and ask them to return the goods to us. Please contact us at support(at)workshopheaven(dot)com to let us know, so we can promptly arrange for a replacement or refund.

UK Delivery Timescales
We aim to despatch all orders placed before 1pm Monday-Thursday and before 12pm Friday on the same working day. At busy times, orders with free shipping may be despatched the following working day.

We do not process orders over the weekend or on Bank Holidays, so if you place your order after 12pm noon on Friday and throughout the weekend, we will despatch it to you on the next working day.

 Royal Mail 1st Class

 Royal Mail aim to deliver the next working day, including Saturdays

 Royal Mail 2nd Class 

 Royal Mail aim to deliver in 2-3 working days, including Saturdays

 1-2 Day Courier

 DPD Local aim to deliver in 1-2 working days, excluding Saturdays

 Next Day Courier

 DPD Local aim to deliver by 12 noon the next working day, excluding Saturdays*

 Saturday Courier

 DPD Local aim to deliver by 12 noon on Saturday*

 2-Day Parcel

 Offered to the Highlands, Scottish Islands, Northern Ireland, Isle of Man and Channel Islands. DPD Local aim to deliver in 1-2 working days, excluding Saturdays  

 

Please note that Atkinson Walker circular saws, Bessey Clamps and Ochsenkopf Axes are shipped directly from the factory and the majority are despatched within 2-3 working days but occasionally there may be delay of up to 10 days.

For orders delivered by Courier (DPD Local) if a mobile telephone number or email address is supplied, then a message will be sent to confirm the 1hour delivery timeslot on the day of delivery.

If you are not going to be in to receive the delivery, you can reply to the email or text and arrange to have the parcel delivered to a neighbour or have it delivered on a different day.

We reserve the right to revert to first class post as a back-up if necessary.

*Next Day and Saturday Courier

We need to have received your order by 1pm, if it is later than 1pm please call to enquire whether it is still possible - if the parcels haven't already been collected by the courier we may be able to help.

For orders placed after 1pm Monday to Wednesday, parcels will be dispatched the following morning to arrive before noon the day after.

For orders placed after 1pm Thursday, delivery will be before noon on the following Monday (excludes Bank Holidays).

For orders placed after 12pm noon Friday, delivery will be before noon on the following Tuesday (excludes Bank Holidays).

If you need your order to arrive on Saturday, please choose the Saturday Courier option and place your order before 12pm noon on Friday.

International Shipments
We ship to addresses around the world. The cost of delivery is based on the total weight of the order. Dependent on the weight we offer Royal Mail Airmail Tracked and/or Signed or International Courier.

Proof of Delivery
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Refund Policy

All Workshop Heaven products are warranted against faulty materials and workmanship for the duration of the customer's life. Consumables are excepted, but please expect your glues and finishes to be fresh, and files, rasps etc to have a long service life.

We want you to be absolutely delighted with your purchase. If for any reason you are not, please contact us within a reasonable timeframe (officially 2 weeks but anything up to 2 months is absolutely fine) and we will happily exchange or refund it. 

Please enclose your order number and contact details in the return parcel and drop us a line or give us a call in advance so that we are expecting your parcel. If the product is faulty, please return the item the cheapest way possible e.g. 2nd Class Post (please retain a proof of postage) and once the fault has been confirmed your postage will be refunded.

This excludes the products listed as exceptions below, unless faulty or not as described, which we cannot refund or offer an exchange on:

  • special order products which are not listed on our website
  • custom made products
  • unsealed DVDs

 

This does not affect your statutory rights.

 

Refund Procedure

If you return a product to us we'll refund the original debit/credit card or PayPal account used for the purchase. If the product is faulty, and has been returned the cheapest way possible (e.g. 2nd Class post), we will refund the return postage. If you choose to return the parcel by a more expensive means, we will refund you to the value of 2nd Class post.

Condition of Returns
It's important that returned items are in the best possible condition, so please take reasonable care of them and keep all packaging. If you change your mind about your purchase, it can make your return easier and quicker to administer if you send back the item as soon as possible.

 

Right to Cancel

Should you change your mind and wish to cancel your order, please contact us in writing within 14 calendar days of receiving your goods. Please contact us at:

Email:    support(at)workshopheaven(dot)com

or by post

Workshop Heaven
Unit 5 The Spinney
Alkerton Oaks Business Park
Stratford Road, Shenington
Banbury
OX15 6EP
United Kingdom

And include your name, address, and order number.

 

Goods should be returned unused, in good condition, in its original packaging with any seals unopened to the address above at your cost and within 14 calendar days of informing us of your wish to cancel.  We will refund the basic delivery costs of getting the goods to you, so if you opted for an enhanced service e.g.: guaranteed next day, we will only refund the basic standard delivery cost. 

 

Privacy and Online Security

Your privacy is of the highest importance to us, and we promise never to release your personal details to any outside company for mailing or marketing purposes.

Workshop Heaven will send you from time to time, newsletters, special offers and promotions by email. We won’t bombard you with messages but we understand and won’t be upset if you don’t wish to receive them, please contact us at support(at)workshopheaven(dot)com, but be aware that you might be missing out on some great deals!

When you make a purchase from our website, we collect certain personal information from you: your name, payment address, email address and phone number.

In order to process your payment most securely, we use reputable third-party payment providers such as PayPal. When you click the 'Confirm Order' button on our website, your order details will be sent to Paypal, which will use those details to verify and authorise your payment and to process your order. PayPal are obliged under EU legislation to keep your personal information private.

What we collect

We may collect the following information:

          • name
          • contact information including email address
          • demographic information such as postcode, preferences and interests
          • other information relevant to customer surveys and/or offers

 

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

              • Internal record keeping.
              • We may use the information to improve our products and services.
              • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
              • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect. 

How we use cookies

Cookies, also known as browser cookies or tracking cookies, are small, often encrypted, text files that are sent to and stored on the device that you use to access the internet, whenever you visit a website. We use cookies on workshopheaven.com to create an enjoyable website experience for our customers. The cookies we collect allow you to add items to your cart and proceed through the checkout.

We also use cookies to help our users navigate our website efficiently and to perform certain functions. Due to their essential role of enhancing or enabling usability or site processes, disabling cookies may prevent users from making purchases on our website.

The browsers of most computers, smartphones and other web-enabled devices are typically set up to accept cookies. If you wish to amend your cookie preferences, you can do this through your browser settings. Click on the 'Help' menu in your browser to find out how to do this.

Please remember that cookies are used on e-commerce websites to improve your online shopping experience. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. 

 

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

Controlling your personal information

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@workshopheaven.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. 

 

Direct Shipments

On occasion it may be necessary to have an item shipped direct to you from one of our suppliers. In these cases, we reserve the right to pass on the relevant address and contact details to facilitate the fulfilment your order.

 

Security

We realise how important it is to store securely any information that you provide. Workshop Heaven maintains the highest levels of internet security. Our website is fully PCI DSS compliant for online transactions. You can therefore rest assured that we take the privacy and security of your payment and personal details very seriously.

We also hold an SSL Certificate to safeguard any data passed between your web browser and our site.

In order to process your payment most securely, we use reputable third-party payment providers such as PayPal. When you click the 'Confirm Order' button on our website, your order details will be sent to Paypal, which will use those details to verify and authorise your payment and to process your order. PayPal are obliged under EU legislation to keep your personal information private.

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