Standard Delivery Information
We aim to despatch all orders placed before 1pm Monday - Friday on the same working day. At busy times, orders with free shipping may be despatched the following working day.
We do not process orders over the weekend or on Bank Holidays, so if you place your order after 1pm on Friday and throughout the weekend, we will despatch it to you on the next working day.
UK Delivery Information – FREE shipping for orders over £100
FREE shipping is offered on orders over £100 to all UK postcodes.
When Free Shipping is chosen it will be sent the cheapest way possible and although the majority will get to you in 1-3 days working days. Please allow up to 7 working days for you order to arrive. If you require your order sooner, please choose a paid service. Tracking information will be sent to the email provided at checkout.
UK Delivery Information – Orders under £100
Workshop Heaven offers a range of delivery options using Royal Mail and tracked courier services. Prices and service options are shown at shopping cart and checkout dependent on the postcode and the weight of the parcel. You will be offered the following services:
Royal Mail
- Tracked 24 - this service aims to deliver the next working day but is not guaranteed.
DHL
- UK Express - next possible working day
- UK Express by 12 - next possible working day by 12pm (noon)
UK CHRISTMAS 2023
Last Recommended Postal Dates for UK Christmas Delivery
Royal Mail Tracked 24: 20 December Order by 1pm
DHL Express: 21 December Order by 1pm
These are not guaranteed services so we always recommend ordering before the last date.
INTERNATIONAL DELIVERY INFORMATION
Products delivered to destinations outside the UK may, depending on value, be subject to export and import formalities, taxes, VAT, fees, duties or other charges. These are imposed by your local authority.
Taxes and duties will be calculated and charged at checkout for ease of delivery. Please note, the total charge includes a handling fee imposed by the courier. Please contact us should you wish to pay for local taxes, duties and charges locally.
We would strongly advise contacting your local customs office for further information and this website should provide more information and links that may be of use.
Last Recommended International Postal Dates for Christmas delivery
Order by 1pm on these dates, at the very latest, for pre Christmas Delivery - it's a busy time of year so we recommend ordering before these dates.
| | DHL |
|---|---|
| Albania |
20 Dec |
| Australia |
18 Dec |
| Austria |
20 Dec |
| Bahrain |
19 Dec |
| Belgium |
21 Dec |
| Brazil |
18 Dec |
| Bulgaria |
20 Dec |
| Canada |
20 Dec |
| Cyprus |
20 Dec |
| Czech Republic, The |
20 Dec |
| Denmark |
20 Dec |
| Estonia |
20 Dec |
| Faroe Islands |
21 Dec |
| Finland |
20 Dec |
| France |
21 Dec |
| French Guyana |
19 Dec |
| Germany |
21 Dec |
| Gibraltar |
20 Dec |
| Greece |
20 Dec |
| Guernsey |
21 Dec |
| Hong Kong Sar, China |
20 Dec |
| Hungary |
20 Dec |
| Iceland |
20 Dec |
| India |
19 Dec |
| Indonesia |
19 Dec |
| Ireland, Republic of |
21 Dec |
| Israel |
18 Dec |
| Italy |
20 Dec |
| Japan |
19 Dec |
| Jersey |
21 Dec |
| Jordan |
19 Dec |
| Kazakhstan |
18 Dec |
| Kuwait |
19 Dec |
| Lithuania |
20 Dec |
| Malaysia |
18 Dec |
| Mexico |
18 Dec |
| Namibia |
18 Dec |
| Netherlands, The |
21 Dec |
| New Zealand |
15 Dec |
| North Macedonia |
18 Dec |
| Norway |
21 Dec |
| Philippines, The |
18 Dec |
| Poland |
21 Dec |
| Portugal |
21 Dec |
| Puerto Rico |
19 Dec |
| Qatar |
19 Dec |
| Reunion, Island of |
15 Dec |
| Romania |
20 Dec |
| Singapore |
20 Dec |
| Slovakia |
20 Dec |
| Slovenia |
20 Dec |
| South Africa |
18 Dec |
| Spain |
20 Dec |
| Sweden |
20 Dec |
| Switzerland |
20 Dec |
| Taiwan |
19 Dec |
| Turks and Caicos Islands |
18 Dec |
| Ukraine |
15 Dec |
United Arab Emirates |
20 Dec |
USA |
20 Dec |
International Delivery Timescales
We aim to despatch all orders placed before 1pm Monday - Friday on the same working day
We do not process orders over the weekend or on Bank Holidays, so if you place your order after 1pm on Friday and throughout the weekend, we will despatch it to you on the next working day.
|
|
||
|
DHL Economy |
DHL aims to deliver within a few days to destinations in Europe. |
|
| DHL Express |
DHL aim to deliver by the end of the next possible business day. To use DHL's Delivery Time Calculator, click here |
|
|
DHL AM by 12:00 |
|
DHL aim to deliver by 12 noon the next possible business day. To use DHL's Delivery Time Calculator, click here |
|
DHL AM by 9:00 |
DHL aim to deliver by 9am the next possible business day. To use DHL's Delivery Time Calculator, click here | |
| Couriers may charge a remote delivery fee. If this is the case, it will be built into the price you see at checkout. | ||
Damaged Parcel
If the parcel is damaged upon arrival, please refuse delivery and ask the courier to return the goods to us. Please contact us at support@workshopheaven.com to let us know, so we can promptly arrange for a replacement or refund.
Proof of Delivery
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
We or the courier accept no liability if you, the customer, asks for, or make arrangements with, the courier to have your parcel left anywhere without the need to provide your signature as proof of receipt.
The courier will ask you to complete and sign an authorisation which states “I hereby accept the DHL Terms and Conditions and authorise DHL to deliver my shipment as specified. I release DHL and my Shipper (Workshop Heaven) from all liability for any loss or damage that may result from delivering the shipment according to my request.”
Asking for a parcel to be left in “safe place” is done so entirely at your own risk and we are not responsible if the parcel is not found where you asked it to be left.
Undeliverable Parcels
We do not take responsibility for incorrect addresses input by you, the customer, at the point of check out. Please double check the delivery address carefully when placing your order.
Occasionally parcels are returned to us as undeliverable after failed delivery attempt(s). When we receive a parcel back as undeliverable, we’ll issue a full refund, including the delivery costs unless the address you provided us was incorrect, or the parcel was refused by the recipient, in which case only the cost of goods will be refunded.
If you'd still like to purchase the items in that undelivered parcel, you will need to place a new order. If this repeat order, to that same address, is then returned to us a second time as undeliverable, we will only refund the cost of the goods, and not the delivery charges.
Gift Vouchers
Gift vouchers are auto sent by email free of charge.