Your privacy is of the highest importance to us, and we promise never to release your personal details to any outside company for mailing or marketing purposes.
If you choose to subscribe to our newsletter, we will send you details of special offers, new products and promotions by email, usually once a month. We won’t bombard you with messages and you can unsubscribe at any time by clicking on the link at the bottom of the email or contacting us at firstname.lastname@example.org. We pay a company called Mailchimp to manage our email list, distribute emails and keep our toes on the line with all current email marketing legislation.
When you make a purchase from our website, we collect certain personal information from you: your name, payment address, email address and phone number.
In order to process your payment securely, we use a reputable third-party payment provider - PayPal. When you click the 'Confirm Order' button on our website, your order details will be sent to Paypal, which will use those details to verify and authorise your payment and to process your order. PayPal are obliged under EU legislation to keep your personal information private.
Information that we collect about you
We may collect and store the following information:
- age 18+ (if appropriate for age restricted sales)
- contact information including address, email address and telephone number
- preferences and interests, for example 'customer prefers not to receive deliveries by x courier company'
- email correspondance
- sales records of the items you have purchased
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping, for example to verify claims under our lifetime warranty.
- We use information gathered from general order data to improve our products and services and try to anticipate demand.
- We may use stored information to contact individual customers for a specific reason, a product recall for example.
- Providing copies of old invoices for business customers.
- We keep a list of age verified customers so that we don't need to ask for i.d. again every time they buy a knife.
If you believe that any information we are holding on you is incorrect or incomplete, or you would like to view it, or you would like us to delete it, please write to us or email us at email@example.com and we will promptly make any corrections or adjustments necessary.
The browsers of most computers, smartphones and other web-enabled devices are typically set up to accept cookies. If you wish to amend your cookie preferences, you can do this through your browser settings. Click on the 'Help' menu in your browser to find out how to do this.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at firstname.lastname@example.org
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
On occasion it may be necessary to have an item shipped direct to you from one of our suppliers. In these cases, we reserve the right to pass on the relevant address and contact details to facilitate the fulfilment your order.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
List of cookies we collect
The table below lists the cookies we collect and what information they store.
|COOKIE name||COOKIE Description|
|CART||The association with your shopping cart.|
|CATEGORY_INFO||Stores the category info on the page, that allows to display pages more quickly.|
|COMPARE||The items that you have in the Compare Products list.|
|CURRENCY||Your preferred currency|
|CUSTOMER||An encrypted version of your customer id with the store.|
|CUSTOMER_AUTH||An indicator if you are currently logged into the store.|
|CUSTOMER_INFO||An encrypted version of the customer group you belong to.|
|CUSTOMER_SEGMENT_IDS||Stores the Customer Segment ID|
|EXTERNAL_NO_CACHE||A flag, which indicates whether caching is disabled or not.|
|FRONTEND||You sesssion ID on the server.|
|GUEST-VIEW||Allows guests to edit their orders.|
|LAST_CATEGORY||The last category you visited.|
|LAST_PRODUCT||The most recent product you have viewed.|
|NEWMESSAGE||Indicates whether a new message has been received.|
|NO_CACHE||Indicates whether it is allowed to use cache.|
|PERSISTENT_SHOPPING_CART||A link to information about your cart and viewing history if you have asked the site.|
|POLL||The ID of any polls you have recently voted in.|
|POLLN||Information on what polls you have voted on.|
|RECENTLYCOMPARED||The items that you have recently compared.|
|STF||Information on products you have emailed to friends.|
|STORE||The store view or language you have selected.|
|VIEWED_PRODUCT_IDS||The products that you have recently viewed.|
|WISHLIST||An encrypted list of products added to your Wishlist.|
|WISHLIST_CNT||The number of items in your Wishlist.|
We realise how important it is to store securely any information that you provide. Workshop Heaven maintains the highest levels of internet security. Our website is fully PCI DSS compliant for online transactions. You can therefore rest assured that we take the privacy and security of your payment and personal details very seriously.
We also hold an SSL Certificate to safeguard any data passed between your web browser and our site.
In order to process your payment most securely, we use reputable third-party payment providers such as PayPal. When you click the 'Confirm Order' button on our website, your order details will be sent to Paypal, which will use those details to verify and authorise your payment and to process your order. PayPal are obliged under EU legislation to keep your personal information private.