Standard Delivery Information

Half Price Worldwide Shipping Offer

The small print

• Valid for orders placed from 16:30 10th September 2019 until 23.59 BST 30th September 2019.

• Half price offer applies to UK orders under £100 which don’t qualify for free shipping.

• Half price offer applies to all worldwide orders.

• 50% Reduction will be applied automatically.

• Shipping prices displayed on the checkout page includes applied saving.

• Offer applies to our standard Royal Mail, DHL UK Express, DPD 1-2 day for the UK and Air Mail, DHL Economy Select, DPD Europe Classic for the rest of the world.

• Offer does not apply to expedited services such as Next Day or Timed delivery services

• Offer not valid retrospectively.

• Workshop Heaven reserves the right to remove, amend or extend offer at any time without prior notice.

UK Delivery Information – FREE shipping for orders over £100

FREE shipping is offered on orders over £100 dependent on your postcode area.

Unfortunately, the cost of shipping to the Highlands, Scottish Islands, Northern Ireland, Isle of Man and Channel Islands precludes us from offering free shipping to these areas and your shipping will be charged at cost.

When Free Shipping is chosen it will be sent the cheapest way possible and although the majority will get to you in 2-4 days, it may take up to 10 days to arrive. If you require your order sooner, please choose a paid service.

UK Delivery Information – Orders under £100

Workshop Heaven offers a range of delivery options using Royal Mail and tracked courier services. Pricing is based on the postcode entered at check out. Dependent on the postcode and the weight of the parcel you will be offered the following services:

Royal Mail

• 1st Class
• 2nd Class

DHL

• UK Express
• UK Express by 12

DPD

• Next Day
• Weekday by 12
• Saturday by 12

If the parcel is damaged upon arrival, please refuse delivery and ask the courier to return the goods to us. Please contact us at support@workshopheaven.com to let us know, so we can promptly arrange for a replacement or refund.

UK Delivery Timescales

We aim to despatch all orders placed before 1pm Monday-Thursday and before 12pm Friday on the same working day. At busy times, orders with free shipping may be despatched the following working day.

We do not process orders over the weekend or on Bank Holidays, so if you place your order after 12pm noon on Friday and throughout the weekend, we will despatch it to you on the next working day.

We reserve the right to send your parcel by first class post if necessary.

*DHL Next Day by 12 and Saturday by 12 Service

For all timed delivery services, we need to have received your order by 1pm, if it is later than 1pm please call to enquire whether it is still possible - if the parcels haven't already been collected by the courier we may be able to help.

For orders placed after 1pm Monday thru Wednesday, parcels will be dispatched the following morning to arrive before noon the day after. For example, an order placed at 7pm Wednesday will arrive before noon on Friday.

For orders placed after 1pm Thursday, delivery will be before noon on the following Monday (excludes Bank Holidays).

For orders placed after 12pm noon Friday, delivery will be before noon on the following Tuesday (excludes Bank Holidays).

If you need your order to arrive on Saturday, please choose the Saturday by 12 option and place your order before 12pm noon on Friday.

International Delivery Information

Workshop Heaven ships to addresses around the world. We offer a range of delivery options using Royal Mail and tracked courier services. The cost of delivery is based on the total weight of the order. Dependent on the country, the postcode and the weight of the parcel you may be offered:

Royal Mail

• Airmail (tracked and/or signed, where available)

DHL

• Economy Shipping
• Express Shipping
• AM by 12:00
• AM by 9:00

DPD

• Europe Classic

International Delivery Timescales

We aim to despatch all orders placed before 1pm Monday-Thursday and before 12pm Friday on the same working day

We do not process orders over the weekend or on Bank Holidays, so if you place your order after 12pm noon on Friday and throughout the weekend, we will despatch it to you on the next working day.

Couriers may charge a remote delivery fee. If this is the case, it will be built into the price you see at checkout.

Proof of Delivery

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Undeliverable Parcels

We do not take responsibility for incorrect addresses input by you, the customer, at the point of check out. Please double check the delivery address carefully when placing your order.

Occasionally parcels are returned to us as undeliverable after failed delivery attempt(s). When we receive a parcel back as undeliverable, we’ll issue a full refund, including the delivery costs unless the address you provided us was incorrect, or the parcel was refused by the recipient, in which case only the cost of goods will be refunded.

If you'd still like to purchase the items in that undelivered parcel, you will need to place a new order. If this repeat order, to that same address, is then returned to us a second time as undeliverable, we will only refund the cost of the goods, and not the delivery charges.

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