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Delivery Information
Christmas Order Deadlines
To help you plan for Christmas, Royal Mail and our Couriers have provided their LAST collection dates as listed below. Please place orders by 12 noon and we will have them ready for collection by Royal Mail and our couriers the same day. It's always busy this time of year, so we recommend placing orders as early as possible..
|
Royal Mail 1st class |
Royal Mail 2nd class |
DHL or DPD |
|
|
UK |
20 Dec |
18 Dec |
20 Dec DPD or 21 Dec DHL |
|
Country/Region |
Royal Mail Airmail |
DHL |
DPD |
|
Africa |
4 Dec |
18 Dec |
-- |
|
Asia |
7 Dec |
18 Dec |
-- |
|
Australia |
10 Dec |
18 Dec |
-- |
|
Austria |
17 Dec |
20 Dec |
17 Dec |
|
Belgium |
18 Dec |
20 Dec |
18 Dec |
|
Bosnia Herzegovina |
7 Dec |
20 Dec |
14 Dec |
|
Brazil |
7 Dec |
18 Dec |
-- |
|
Bulgaria |
7 Dec |
20 Dec |
13 Dec |
|
Canada |
14 Dec |
19 Dec |
-- |
|
Caribbean |
7 Dec |
18 Dec |
-- |
|
Central America |
7 Dec |
18 Dec |
-- |
|
Croatia |
7 Dec |
20 Dec |
14 Dec |
|
Cyprus |
7 Dec |
20 Dec |
12 Dec |
|
Czech Republic |
14 Dec |
20 Dec |
17 Dec |
|
Denmark |
17 Dec |
20 Dec |
17 Dec |
|
Estonia |
7 Dec |
20 Dec |
14 Dec |
|
Far East |
7 Dec |
18 Dec |
-- |
|
Finland |
14 Dec |
20 Dec |
14 Dec |
|
France |
18 Dec |
20 Dec |
18 Dec |
|
Germany |
17 Dec |
20 Dec |
18 Dec |
|
Greece |
10 Dec |
20 Dec |
12 Dec |
|
Hungary |
7 Dec |
20 Dec |
14 Dec |
|
Iceland |
17 Dec |
20 Dec |
14 Dec |
|
Ireland |
18 Dec |
20 Dec |
18 Dec |
|
Italy |
14 Dec |
20 Dec |
17 Dec |
|
Latvia |
7 Dec |
20 Dec |
14 Dec |
|
Lithuania |
7 Dec |
20 Dec |
14 Dec |
|
Luxembourg |
18 Dec |
20 Dec |
18 Dec |
|
Mexico |
7 Dec |
19 Dec |
-- |
|
Middle East |
4 Dec |
18 Dec |
-- |
|
Netherlands |
17 Dec |
20 Dec |
18 Dec |
|
New Zealand |
10 Dec |
18 Dec |
-- |
|
Norway |
17 Dec |
20 Dec |
14 Dec |
|
Poland |
14 Dec |
20 Dec |
14 Dec |
|
Portugal |
17 Dec |
20 Dec |
14 Dec |
|
Romania |
7 Dec |
20 Dec |
14 Dec |
|
Serbia |
7 Dec |
20 Dec |
14 Dec |
|
Slovakia |
17 Dec |
20 Dec |
14 Dec |
|
Slovenia |
7 Dec |
20 Dec |
14 Dec |
|
South America |
7 Dec |
18 Dec |
-- |
|
Spain |
17 Dec |
20 Dec |
17 Dec |
|
Sweden |
14 Dec |
20 Dec |
14 Dec |
|
Switzerland |
17 Dec |
20 Dec |
17 Dec |
|
USA |
14 Dec |
19 Dec |
-- |
Standard Delivery Information
UK Delivery Information – FREE shipping for orders over £100
FREE shipping is offered on orders over £100 dependent on your postcode area.
Unfortunately, the cost of shipping to the Highlands, Scottish Islands, Northern Ireland, Isle of Man and Channel Islands precludes us from offering free shipping to these areas and your shipping will be charged at cost.
When Free Shipping is chosen it will be sent the cheapest way possible and although the majority will get to you in 2-4 days, it may take up to 10 days to arrive. If you require your order sooner, please choose a paid service.
UK Delivery Information – Orders under £100
Workshop Heaven offers a range of delivery options using Royal Mail and tracked courier services. Pricing is based on the postcode area entered on check out. Dependent on the postcode and the weight of the parcel you will be offered:
Royal Mail
- 1st Class
- 2nd Class
DHL
- UK Express
- UK Express by 12
DPD
- Next Day
- Weekday by 12
- Saturday by 12
If the parcel is damaged upon arrival, please refuse delivery and ask the courier to return the goods to us. Please contact us at support(at)workshopheaven(dot)com to let us know, so we can promptly arrange for a replacement or refund.
UK Delivery Timescales
We aim to despatch all orders placed before 1pm Monday-Thursday and before 12pm Friday on the same working day. At busy times, orders with free shipping may be despatched the following working day.
We do not process orders over the weekend or on Bank Holidays, so if you place your order after 12pm noon on Friday and throughout the weekend, we will despatch it to you on the next working day.
|
Royal Mail 1st Class |
Royal Mail aim to deliver the next day, including Saturdays (not including Sundays) |
|
Royal Mail 2nd Class |
Royal Mail aim to deliver in 2-3 days, including Saturdays (not including Sundays) |
|
DHL UK Express |
DHL aim to deliver by the end of the next possible business day |
| DHL UK Express by 12 |
DHL aim to deliver by 12 noon* the next business day |
|
DPD Next Day |
DPD Local aim to deliver by the end of the next possible business day |
|
DPD Weekday by 12 |
DPD Local aim to deliver by 12 noon* the next business day, excluding Saturdays |
|
DPD Saturday by 12 |
DPD Local aim to deliver by 12 noon* on Saturday |
|
DPD 2-Day |
This service is offered to the Highlands, Scottish Islands, Northern Ireland, Isle of Man and Channel Islands. DPD Local aim to deliver in 1-2 working days, excluding Saturdays |
We reserve the right to send your parcel by first class post if necessary.
*Next Day and Saturday Courier
We need to have received your order by 1pm, if it is later than 1pm please call to enquire whether it is still possible - if the parcels haven't already been collected by the courier we may be able to help.
For orders placed after 1pm Monday to Wednesday, parcels will be dispatched the following morning to arrive before noon the day after. For example, an order placed at 7pm Wednesday will arrive before noon on Friday.
For orders placed after 1pm Thursday, delivery will be before noon on the following Monday (excludes Bank Holidays).
For orders placed after 12pm noon Friday, delivery will be before noon on the following Tuesday (excludes Bank Holidays).
If you need your order to arrive on Saturday, please choose the Saturday Courier option and place your order before 12pm noon on Friday.
International Delivery Information
Workshop Heaven ships to addresses around the world. We offer a range of delivery options using Royal Mail and tracked courier services. The cost of delivery is based on the total weight of the order.. Dependent on the country, the postcode and the weight of the parcel you may be offered:
Royal Mail
- Airmail (tracked and/or signed, where available)
DHL
- Economy Shipping
- Express Shipping
- AM by 12:00
- AM by 9:00
DPD
- Europe Classic
International Delivery Timescales
We aim to despatch all orders placed before 1pm Monday-Thursday and before 12pm Friday on the same working day. At busy times, orders with free shipping may be despatched the following working day.
We do not process orders over the weekend or on Bank Holidays, so if you place your order after 12pm noon on Friday and throughout the weekend, we will despatch it to you on the next working day.
|
Royal Mail Airmail |
Royal Mail delivery timescales vary by country |
|
DHL Economy |
DHL aims to deliver within a few days to destinations in Europe. |
| DHL Express |
DHL aim to deliver by the end of the next possible business day. To use DHL's Delivery Time Calculator, click here |
|
DHL AM by 12:00 |
DHL aim to deliver by 12 noon the next possible business day. To use DHL's Delivery Time Calculator, click here |
|
DHL AM by 9:00 |
DHL aim to deliver by 9am the next possible business day. To use DHL's Delivery Time Calculator, click here |
|
DPD Europe Classic |
DPD delivery timescales vary by country. To use DPD's Delivery Time Calculator, click here |
Couriers may charge a remote delivery fee. If this is the case, it will be built into the price you see at checkout.
Proof of Delivery
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Gift Certificates
Gift certificates are sent out by 2nd class post to UK addresses free of charge. Should you need a physical copy sent by a faster method, please choose a paid service. Alternatively, we can send gift certificates by email. All gift certificate delivery options are available at checkout.
