Delivery Information

Christmas Order Deadlines


To help you plan for Christmas, Royal Mail and our Couriers have provided their LAST collection dates as listed below. Please place orders by 12 noon and we will have them ready for collection by Royal Mail and our couriers the same day. It's always busy this time of year, so we recommend placing orders as early as possible..

Royal Mail 1st class

Royal Mail 2nd class

DHL or DPD

 UK

 20 Dec

 18 Dec

20 Dec DPD or 21 Dec DHL

Country/Region

Royal Mail Airmail

DHL

DPD

Africa

4 Dec

18 Dec

--

Asia

7 Dec

18 Dec

--

Australia

10 Dec

18 Dec

--

Austria 

17 Dec

20 Dec

17 Dec

Belgium 

18 Dec

20 Dec

18 Dec

Bosnia Herzegovina

7 Dec

20 Dec

14 Dec

Brazil

7 Dec

18 Dec

--

Bulgaria

7 Dec

20 Dec

13 Dec

Canada

14 Dec

19 Dec

--

Caribbean

7 Dec

18 Dec

--

Central America

7 Dec

18 Dec

--

Croatia

7 Dec

20 Dec

14 Dec

Cyprus

7 Dec

20 Dec

12 Dec

Czech Republic 

14 Dec

20 Dec

17 Dec

Denmark 

17 Dec

20 Dec

17 Dec

Estonia

7 Dec

20 Dec

14 Dec

Far East

7 Dec

18 Dec

--

Finland 

14 Dec

20 Dec

14 Dec

France 

18 Dec

20 Dec

18 Dec

Germany 

17 Dec

20 Dec

18 Dec

Greece

10 Dec

20 Dec

12 Dec

Hungary 

7 Dec

20 Dec

14 Dec

Iceland

17 Dec

20 Dec

14 Dec

Ireland 

18 Dec

20 Dec

18 Dec

Italy 

14 Dec

20 Dec

17 Dec

Latvia

7 Dec

20 Dec

14 Dec

Lithuania

7 Dec

20 Dec

14 Dec

Luxembourg 

18 Dec

20 Dec

18 Dec

Mexico

7 Dec

19 Dec

--

Middle East

4 Dec

18 Dec

--

Netherlands 

17 Dec

20 Dec

18 Dec

New Zealand

10 Dec

18 Dec

--

Norway 

17 Dec

20 Dec

14 Dec

Poland 

14 Dec

20 Dec

14 Dec

Portugal 

17 Dec

20 Dec

14 Dec

Romania

7 Dec

20 Dec

14 Dec

Serbia

7 Dec

20 Dec

14 Dec

Slovakia

17 Dec

20 Dec

14 Dec

Slovenia

7 Dec

20 Dec

14 Dec

South America

7 Dec

18 Dec

--

Spain 

17 Dec

20 Dec

17 Dec

Sweden 

14 Dec

20 Dec

14 Dec

Switzerland 

17 Dec

 20 Dec

17 Dec

USA

14 Dec

19 Dec

--

Standard Delivery Information

UK Delivery Information – FREE shipping for orders over £100

FREE shipping is offered on orders over £100 dependent on your postcode area.

Unfortunately, the cost of shipping to the Highlands, Scottish Islands, Northern Ireland, Isle of Man and Channel Islands precludes us from offering free shipping to these areas and your shipping will be charged at cost.

When Free Shipping is chosen it will be sent the cheapest way possible and although the majority will get to you in 2-4 days, it may take up to 10 days to arrive. If you require your order sooner, please choose a paid service.

UK Delivery Information – Orders under £100
Workshop Heaven offers a range of delivery options using Royal Mail and tracked courier services. Pricing is based on the postcode area entered on check out. Dependent on the postcode and the weight of the parcel you will be offered:

Royal Mail

  • 1st Class
  • 2nd Class

DHL

  • UK Express
  • UK Express by 12

DPD

  • Next Day
  • Weekday by 12
  • Saturday by 12

If the parcel is damaged upon arrival, please refuse delivery and ask the courier to return the goods to us. Please contact us at support(at)workshopheaven(dot)com to let us know, so we can promptly arrange for a replacement or refund.

UK Delivery Timescales

We aim to despatch all orders placed before 1pm Monday-Thursday and before 12pm Friday on the same working day. At busy times, orders with free shipping may be despatched the following working day.

We do not process orders over the weekend or on Bank Holidays, so if you place your order after 12pm noon on Friday and throughout the weekend, we will despatch it to you on the next working day.

Royal Mail 1st Class

Royal Mail aim to deliver the next day, including Saturdays (not including Sundays)

Royal Mail 2nd Class 

Royal Mail aim to deliver in 2-3 days, including Saturdays (not including Sundays)

DHL UK Express

DHL aim to deliver by the end of the next possible business day

DHL UK Express by 12

DHL aim to deliver by 12 noon* the next business day

DPD Next Day

DPD Local aim to deliver by the end of the next possible business day

DPD Weekday by 12

DPD Local aim to deliver by 12 noon* the next business day, excluding Saturdays

DPD Saturday by 12

DPD Local aim to deliver by 12 noon* on Saturday

DPD 2-Day

This service is offered to the Highlands, Scottish Islands, Northern Ireland, Isle of Man and Channel Islands. DPD Local aim to deliver in 1-2 working days, excluding Saturdays  

We reserve the right to send your parcel by first class post if necessary.

*Next Day and Saturday Courier

We need to have received your order by 1pm, if it is later than 1pm please call to enquire whether it is still possible - if the parcels haven't already been collected by the courier we may be able to help.

For orders placed after 1pm Monday to Wednesday, parcels will be dispatched the following morning to arrive before noon the day after. For example, an order placed at 7pm Wednesday will arrive before noon on Friday. 

For orders placed after 1pm Thursday, delivery will be before noon on the following Monday (excludes Bank Holidays).

For orders placed after 12pm noon Friday, delivery will be before noon on the following Tuesday (excludes Bank Holidays).

If you need your order to arrive on Saturday, please choose the Saturday Courier option and place your order before 12pm noon on Friday.

International Delivery Information

Workshop Heaven ships to addresses around the world. We offer a range of delivery options using Royal Mail and tracked courier services. The cost of delivery is based on the total weight of the order.. Dependent on the country, the postcode and the weight of the parcel you may be offered:

Royal Mail

  • Airmail (tracked and/or signed, where available)

DHL

  • Economy Shipping
  • Express Shipping
  • AM by 12:00
  • AM by 9:00

DPD

  • Europe Classic

International Delivery Timescales

We aim to despatch all orders placed before 1pm Monday-Thursday and before 12pm Friday on the same working day. At busy times, orders with free shipping may be despatched the following working day.

We do not process orders over the weekend or on Bank Holidays, so if you place your order after 12pm noon on Friday and throughout the weekend, we will despatch it to you on the next working day.

Royal Mail Airmail

Royal Mail delivery timescales vary by country

DHL Economy

DHL aims to deliver within a few days to destinations in Europe. 

DHL Express

DHL aim to deliver by the end of the next possible business day. To use DHL's Delivery Time Calculator, click here

DHL AM by 12:00

DHL aim to deliver by 12 noon the next possible business day. To use DHL's Delivery Time Calculator, click here

DHL AM by 9:00

DHL aim to deliver by 9am the next possible business day. To use DHL's Delivery Time Calculator, click here

DPD Europe Classic

DPD delivery timescales vary by country. To use DPD's Delivery Time Calculator, click here  

Couriers may charge a remote delivery fee. If this is the case, it will be built into the price you see at checkout.

Proof of Delivery

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Gift Certificates

Gift certificates are sent out by 2nd class post to UK addresses free of charge. Should you need a physical copy sent by a faster method, please choose a paid service. Alternatively, we can send gift certificates by email. All gift certificate delivery options are available at checkout. 

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