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Welcome To Workshop Heaven
Covid19
As a result of the ongoing coronavirus outbreak Royal Mail have announced that some parts of the country may experience varying levels of service disruption due to Coronavirus-related absences and necessary social distancing measures.
While our couriers work to keep everyone safe, with the additional pressure on their services, there may be disruptions to some services under the current conditions.
UK Delivery Information – FREE shipping for orders over £100
FREE shipping is offered on orders over £100 to all UK postcodes.
When Free Shipping is chosen it will be sent the cheapest way possible and although the majority will get to you in 2-4 days working days, it may take up to 7 working days to arrive. If you require your order sooner, please choose a paid service.
UK Delivery Information – Orders under £100
Workshop Heaven offers a range of delivery options using Royal Mail and tracked courier services. Prices and service options are shown at shopping cart and checkout dependent on the postcode and the weight of the parcel. You will be offered the following services:
Royal Mail
DHL
We aim to despatch all orders placed before 1pm Monday - Friday on the same working day. At busy times, orders with free shipping may be despatched the following working day.
We do not process orders over the weekend or on Bank Holidays, so if you place your order after 1pm on Friday and throughout the weekend, we will despatch it to you on the next working day.
Royal Mail |
We offer Royal Mail Tracked 24 and Tracked 48 Services. Royal Mail delivers 6 days a week in the UK, including Saturdays (not including Sundays). Please note that delivery times are not guaranteed and parcels may occasional take longer than 1-2 days. |
DHL UK Express |
DHL aim to deliver by the end of the next possible business day |
DHL UK Express by 12* |
DHL aim to deliver by 12 noon* the next business day |
DHL Saturday delivery |
Please call us if you need this service |
We need to have received your order by 1pm, if it is later than 1pm please call to enquire whether it is still possible - if the parcels haven't already been collected by the courier we may be able to help.
For orders placed after 1pm Monday thru Wednesday, parcels will be dispatched the following morning to arrive before noon the day after. For example, an order placed at 7pm Wednesday will arrive before noon on Friday.
For orders placed after 1pm Thursday, delivery will be before noon on the following Monday (excludes Bank Holidays).
For orders placed after 1pm Friday, delivery will be before noon on the following Tuesday (excludes Bank Holidays).
If you need your order to arrive on Saturday, please place your order before 12 noon on Friday chosing "pay by phone" and call us to get a price.
Workshop Heaven ships to addresses around the world. We offer a range of delivery options using Royal Mail and tracked courier services. The cost of delivery is based on the total weight of the order. Dependent on the country, the postcode and the weight of the parcel you may be offered:
Royal Mail
DHL
We aim to despatch all orders placed before 1pm Monday - Friday on the same working day
We do not process orders over the weekend or on Bank Holidays, so if you place your order after 1pm on Friday and throughout the weekend, we will despatch it to you on the next working day.
Royal Mail Airmail |
Royal Mail delivery timescales vary by country |
DHL Economy |
DHL aims to deliver within a few days to destinations in Europe. |
DHL Express |
DHL aim to deliver by the end of the next possible business day. To use DHL's Delivery Time Calculator, click here |
DHL AM by 12:00 |
DHL aim to deliver by 12 noon the next possible business day. To use DHL's Delivery Time Calculator, click here |
DHL AM by 9:00 |
DHL aim to deliver by 9am the next possible business day. To use DHL's Delivery Time Calculator, click here |
Couriers may charge a remote delivery fee. If this is the case, it will be built into the price you see at checkout.
If the parcel is damaged upon arrival, please refuse delivery and ask the courier to return the goods to us. Please contact us at support@workshopheaven.com to let us know, so we can promptly arrange for a replacement or refund.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
We or the courier accept no liability if you, the customer, asks for, or make arrangements with, the courier to have your parcel left anywhere without the need to provide your signature as proof of receipt.
The courier will ask you to complete and sign an authorisation which states “I hereby accept the DHL Terms and Conditions and authorise DHL to deliver my shipment as specified. I release DHL and my Shipper (Workshop Heaven) from all liability for any loss or damage that may result from delivering the shipment according to my request.”
Asking for a parcel to be left in “safe place” is done so entirely at your own risk and we are not responsible if the parcel is not found where you asked it to be left.
We do not take responsibility for incorrect addresses input by you, the customer, at the point of check out. Please double check the delivery address carefully when placing your order.
Occasionally parcels are returned to us as undeliverable after failed delivery attempt(s). When we receive a parcel back as undeliverable, we’ll issue a full refund, including the delivery costs unless the address you provided us was incorrect, or the parcel was refused by the recipient, in which case only the cost of goods will be refunded.
If you'd still like to purchase the items in that undelivered parcel, you will need to place a new order. If this repeat order, to that same address, is then returned to us a second time as undeliverable, we will only refund the cost of the goods, and not the delivery charges.
Gift certificates can be sent by email (PDF) Free of charge*, or hard copies by 1st class post to UK addresses. Should you need a physical copy sent by a faster method or elsewhere, please choose a paid service. All gift certificate delivery options are shown at checkout. Please indicate your preference at checkout.
* this is currently NOT an automated service, so you will not receive the cerfiicate immediately the order is placed , but it will be processed within the same timescales as a physical order. We are working on improving this option.
DUE TO COVID-19 WE ARE NOT ACCEPTING ANY CUSTOMER VISITS UNTIL FURTHER NOTICE
We are taking online orders as normal, but the current distancing measures mean we may not be able to answer your phone calls personally.
Until further notice, please contact us on email sales@workshopheaven.com and we will try and get back to you as soon as possible. Stay safe
Office hours: Monday to Friday 09:30 - 16:30
Postal Address:
Workshop Heaven Ltd
Unit 5, Alkerton Oaks Business Park
Stratford Road, Upton
Banbury
OX15 6EP
England
Phone: +44 (0)1295 678941